Animal Hospital Policies

Learn more about veterinary hospital policies at Apollo Animal Hospital Glendale

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. For your convenience, we do offer a drop-off time of 7:30 a.m. Monday through Friday for clients who wish to drop their pets off prior to normal office hours for examination or treatment. These pets can then be picked up later in the day prior to 5:30 p.m..

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Care Credit, Visa, MasterCard, American Express, Discover, cash and personal checks.